FAQ

​​How Do I Place an Order?

 

Please use our online store or purchase through the following partners:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

For wholesale and business customers please visit our distribution partner:

 

 

 

 

 

Payment & Shipping

 

Secure Ordering & Payment Options

UK orders placed before 3pm will normally be delivered between 2-7 working days. Deliveries to non-mainland UK, Highlands and Islands of Scotland will take up to 2-3 working days from the date of dispatch therefore may take up to 8 working days for delivery.


Returns & Refunds
 

Our Promise

WineDirection complies with all UK laws including the distance selling law. All parcels shipped by us are quality checked prior to packing for any damages or defects.

No damaged or defective items are sent out to you without prior notification to you, the receiving customer.

Every bottle is shipped in a specially designed cardboard box that provides superior protection.

WineDirection fill the box with polystyrene loose void fill to ensure every bottle and parcel is fully protected during shipment.

Whilst we endeavour to protect all containers, some product containers are weaker than others and these are prone to leakages and breakages.

If you have received a damaged, defective, incorrect or unwanted parcel follow the procedures below.

 

Damaged and Defective Goods

In the event of receiving a damaged product, if the product is broken or has leaked, you can refuse signing for it.

Subsequently if you open the parcel and find that the product is damaged or has leaked then you will need to provide evidence in the form of photographs.

Customers must provide evidence within 24 hours of receiving the parcel. After which period the product will become ineligible for a refund.  

If in any doubt please contact us at info@winedirection.com

 

 

 

 

drink, wine, champagne
drink, wine, champagne

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